hsowinPrivacy Policy

This page describes what we collect when you use hsowin and how we keep that data protected. We collect personal information only to verify your identity, process your payments, and settle your bets. Your data is encrypted, backed up securely, and never sold to third parties. We do not track you across unrelated websites, and we do not build marketing profiles from your account activity on hsowin.

We operate on a simple principle: we collect only what we must to deliver our service (sportsbook, live casino, slots, and account management). We use your data only for those purposes and to comply with applicable law in the jurisdictions where we operate. If you have questions about your data or how we handle it, contact our support team via in-app help or email—we respond in English and local languages.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations.

What we collect on hsowin

When you register on hsowin, we collect your email address, a password of your choosing, and basic profile information (name, date of birth, phone number). We also collect your IP address and browser details so we can detect abnormal login patterns and protect your account from unauthorized access.

Before your first deposit, we ask for identity verification. We request a government-issued ID (passport, national ID, or equivalent) and a photo of you holding that ID. This is a standard Know Your Customer (KYC) requirement. We process this data securely and store it on encrypted servers. We do not share your ID with third parties except where required by law enforcement or regulatory bodies in your jurisdiction.

When you deposit or withdraw, we collect payment details. If you use DANA, e-wallet, mobile banking, or local payment, we receive only a transaction confirmation and a token—your actual payment credentials stay within your e-wallet app. If you use online payment, we process your transfer reference and bank details. If you use a bank virtual account (e-wallet, mobile banking, local payment, or online payment), we collect your account details to process the transfer. We never store full bank-account numbers; we tokenize them for future transactions.

We also collect data about your betting and gaming activity—which matches you wager on, your bet amounts, which slots you play, and which live-dealer tables you visit. This helps us detect fraud, prevent problem gambling patterns if you flag them, and improve our service. We do not use this data to profile you for marketing or to sell to third parties.

Email & password: Used for account login and password recovery. Your password is hashed, never stored as plaintext.
Identity documents: Collected for KYC verification. Stored encrypted; not shared except by legal order.
Payment details: Tokenized and encrypted. We never retain full card or bank-account numbers.
Activity logs: Bets, deposits, withdrawals, login times. Used for account security and fraud detection.

How we use your data

We use your personal data for these specific purposes:

Account management: Verify your identity, process your deposits and withdrawals, and send you account notifications (balance updates, settled bets, login alerts).
Service delivery: Track your bets, settle outcomes based on official League 1 results or live casino outcomes, and manage your wallet balance across our sportsbook, live casino, and slots.
Security: Detect fraudulent login attempts, unauthorized account access, and suspicious betting patterns. We may temporarily lock your account if we detect unusual activity and ask you to verify your identity again.
Legal compliance: Comply with money-laundering prevention rules, tax reporting, and law-enforcement requests in your jurisdiction. If required by a court order or regulatory body, we disclose data as mandated by law.
Customer support: Respond to your inquiries via email or in-app help. We keep records of support conversations so we can resolve disputes and improve our service.

We do not use your data to build marketing profiles, sell to advertisers, or track you across other websites. We do not send you unsolicited marketing emails; if you opt into promotional updates, you can unsubscribe anytime via a link in the email.

Info: Your betting history and account activity on hsowin remain confidential. We do not share this data with third parties except as required by law or for fraud prevention and account security purposes.

Third-party processors and data location

We work with a small number of service providers to run hsowin. Our payment processors (who handle e-wallet, mobile banking, local payment, online payment, and bank transfers) see only the minimum data needed to complete transactions. Our cloud-hosting provider stores encrypted copies of our databases for backup and disaster recovery. Our email provider handles password-reset and support-response emails.

All our service providers are bound by confidentiality agreements. They cannot use your data for their own purposes and must delete it when we ask them to or when our contract ends. We audit these relationships regularly to ensure data is protected.

Our primary data servers may sit outside your jurisdiction (e.g., in Singapore or Malaysia). We ensure that data transferred to these locations is encrypted in transit and at rest. If we process data outside Indonesia, we apply the same security standards as if the data stayed local. You have the right to know where your data sits; contact our support team for details.

Your rights and how to exercise them

Under most privacy laws, you have rights over your personal data. On hsowin, you can:

Access your data: Request a copy of all personal data we hold about you. We provide this in a machine-readable format within 30 days of your request.
Correct errors: Update or correct inaccurate information in your profile (name, email, phone) directly via your account dashboard or by contacting support.
Request deletion: Ask us to delete your data, subject to legal holds (e.g., if we must retain records for tax or anti-money-laundering compliance). We will delete optional data (marketing preferences, optional profile fields) immediately and mandatory data (transaction history) after applicable legal retention windows expire.
Opt out of marketing: Unsubscribe from promotional emails anytime by clicking the unsubscribe link in the email or by adjusting your preferences in your account settings.
Export your activity: Download your full account history, transaction ledger, and settled-bet records as a CSV or PDF file for personal or tax-filing purposes.

To exercise any of these rights, contact our support team via in-app help or email. We respond in English and local languages. We verify your identity before acting on deletion or access requests to prevent unauthorized access to your data.

Cookies and tracking

We use cookies to keep you logged into your hsowin account and to remember your preferences (language, theme, notification settings). These cookies are essential to the platform's function—if you disable cookies, you cannot stay logged in. We do not use tracking pixels or third-party cookies to follow you across other websites.

When you visit hsowin, we collect standard web analytics—page views, time spent, device type, approximate location (city-level, from your IP). This helps us understand which sports (Liga 1, Piala AFF, Champions League) or games are popular and where to focus our customer support efforts. We do not connect this analytics data to your personal identity unless you report a support issue.

Data retention and deletion

We retain your account data for as long as your account is active. If you close your account, we retain certain data (transaction history, identity documents) for a minimum of five years to comply with anti-money-laundering rules and tax regulations in your jurisdiction. After that period, we delete data unless we are required by law to retain it longer.

If you request account deletion before the end of the retention window, we anonymize your personal details but keep transaction records for compliance purposes. This means we remove your name, email, and phone number from our systems but retain hashed or anonymized transaction data.

Contact and updates to this policy

If you have questions about how we handle your data or if you believe we have violated your privacy rights, contact our support team via in-app help, email, or the contact form on hsowin. We respond in English, Indonesian, and regional languages during standard business hours.

We update this privacy policy occasionally to reflect changes in our practices or applicable law. We notify you of material changes via email or in-app banner. Your continued use of hsowin after an update constitutes acceptance of the new policy. We encourage you to review this page regularly so you stay informed about how we protect your data.

Our services are available only where local law permits. Users are responsible for verifying that their access and use of hsowin comply with their own jurisdiction's applicable privacy and data-protection regulations.